Technologies of definition of the resistance to stress of employees at the enterprises of services sector focused on clients

Abstract

Technologies of definition of the resistance to stress of employees at the enterprises of services sector focused on clients

A.A. Matveenco, O.I. Radina, P.A. Ponomarev

Incoming article date: 12.02.2013

  The purpose of this work is identification of optimum methods of an as-sessment of a resistance to stress in work of the modern organizations of a services sector. This article considers the major factors influencing effective work of the personnel in a services sector under the influence of various stressful situations.  Categories of the workers who are most subject to psychological instability on workers are defined.   

Keywords: resistance to stress, testing methods, service economy