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Simulation model in the circuit of management of organizational conflicts


Simulation model in the circuit of management of organizational conflicts

Shakirova A.E., Rozin M. D., Svechkarev V. P., Ozerov A.A., Ivanov A.V.

Incoming article date: 14.08.2020

Organizational conflicts are a natural and integral part of any process. In modern control theory, it is proposed to use various adaptive control structures to solve such problems, in particular, with reference or configurable models in the control loop. A cognitive model of adaptive management of organizational conflicts with a configurable model in the management loop is considered. Embedding the model in the control loop allows you to integrate information about the dynamics of process characteristics. Based on information processing, a variant of controls for de-escalation of the conflict is proposed. The model in the organizational conflict management loop is essentially an intelligent conflict situation analyzer. It presents options based on the accumulated and processed information within the framework of known precedents for their solution. The core of such analyzers is a simulation model based on the system dynamics paradigm. The built simulation model allows you to evaluate and predict the impact of factors, ways to stabilize and manage organizational conflicts, taking into account the main parameters. In accordance with the concept of adaptive management, the model can be configured for the current values of the conflict situation parameters and, in accordance with the already tested options, can offer management in a specific situation. The use of the system dynamics paradigm in the model for building an effective forecast is focused on the strategic level of management.

Keywords: cognitive model, simulation model, conflict, escalation, contour, management, de-escalation, organization