In this article the problem of complex transport service of passengers in the suburban and city message is considered. Possible options of the organization of a trip on the direction Rostov-Salsk are defined. Use of intermodal transport systems will allow passengers to choose ways of the organization of a trip taking into account personal requirements, such as, the speed, comfort and the price. In article the package of measures on improvement of transport service of the population on the direction Rostov-Salsk is offered.

Keywords: Railway transport, efficiency, competitiveness, transport service, the suburban and city message, intermodal transport system, customer focus, time at ways, comfort, speed