Today, any production process is a means of making a profit for an organization. With this approach, products can be represented as the result of the conversion of input resources into output products. To obtain new information about the product, you can use the cybernetic approach, which allows you not to study the complex physico-chemical phenomena that occur during its production. The cybernetic approach helps to see many different factors that affect the quality of the product. All these factors are important to consider when developing the documentation of the quality management system (QMS). The main task of the QMS is to prevent the influence of negative factors on the quality of the goods. This problem can be solved with a tool called “Failure Type and Effects Analysis (FMEA)”. In the article, with the aim of introducing in the production of building products and structures, the cybernetic model "black box" was considered. Also presented is an analysis of the types and consequences of nonconformities (FMEA analysis), which allows you to see the most significant causes of nonconformities and develop corrective measures for them. The article was published as part of the implementation of the program of the International Forum "The Poor May 1945"
Keywords: quality, cybernetics, defect, analysis, QMS, metal, fencing, construction, products, FMEA.
The poor quality of construction products is one of the main problems of the construction industry. A defect may occur at any stage of the product life cycle. The reputation of a company and its place in the market depends on how the company has established the process of management of non-conforming products and a dialogue with the consumer. In this article the method of management of quality "8D" which is capable to reveal not only the reasons of failures, but also to prevent their emergence further is considered, that is realizes one of the principles of quality management – continuous improvement.
Keywords: technique, quality, consumer, improvement, failure, defect, enterprise, products, ISO, group, principle, construction, metal, fencing