A project is a single system, an interconnected network of elements: participants, resources, processes, and goals. This relationship is critically important for successful implementation by the technical customer service. Processes that are clearly defined and managed ensure consistency and efficiency. Therefore, project design and management requires a systematic approach that takes into account all relationships and strives to optimize each element to achieve a common goal. A system approach is a method that considers a problem or task in terms of its interrelationships and interactions of all elements of the system. In the context of a technical customer service, this approach can be particularly useful for project management, process optimization, and work efficiency improvement.

Keywords: construction project, technical customer, planning, technologies, risks, system approach, project management, documentation of processes, construction site, system

In modern conditions of digital transformation, companies are actively implementing customer Relationship Management systems (CRM systems) to manage customer relationships. However, the issues of data protection, confidentiality and transparency of interaction remain critically important. This article explores the possibilities of using blockchain technology to enhance the security of CRM systems and improve trust between businesses and customers. The purpose of the work is to analyze the potential of using blockchain in data protection of CRM systems, as well as to assess its impact on the transparency of customer transactions. The paper examines the main threats to data security in CRM, the principles of blockchain technology and its key advantages in this context, including decentralization, immutability of records and protection from unauthorized access. Based on the analysis, promising areas of blockchain integration into CRM systems have been identified, practical recommendations for its application have been proposed, and the potential effectiveness of this technology has been assessed. The results of the study may be useful to companies interested in strengthening the protection of customer data and increasing the transparency of user interaction processes.

Keywords: blockchain, CRM-system, security, data protection, transparency, customer interaction

The dynamic time warping algorithm (DTW) is designed to compare two time series by measuring the distance between them. DTW is widely used in medicine, speech recognition, financial market and gaze trajectories analysis. Considering the classic version of DTW, as well as its various modifications, it was found that in the tasks of analyzing the distance between gaze trajectories, they are not able to correctly take into account the duration of its fixations on visual stimuli. The problem has not attracted much attention so far, although its solution will improve the accuracy and interpretation of the results of many experimental studies, since assessing the time of visual focus on objects is an important factor in visual analysis. Hence the need to adapt DTW for such tasks. The goal of this work is to adapt the classic DTW to the problem of finding the distance between two time series with periods of low variability of values. During the demonstration of the developed algorithm, it was proven that the effect of a given minimum threshold of fixation duration on the result is significant. The proposed adaptation of DTW will improve the quality of visual data analysis and can be applied to understanding the mechanisms of human perception and decision-making in various fields of activity, such as psychology and marketing, as well as to developing effective methods for testing interfaces.

Keywords: dynamic time warping algorithm, eye tracking, time series, gaze trajectory, gaze fixation duration

Mathematical modeling, numerical methods and program complexes (technical sciences). Geopolitical situation analysis of a number of episodes of the American Revolution in the context of applying structural balance and mathematical modeling methods. Structural balance management can help to find the most optimal strategies for interacting parties. This approach is used in a set of disciplines. In this article, the author analyzes examples of actors' interaction in the context of the American Revolution, which allows us to evaluate the state of affairs at this historical stage in an illustrative form. This approach is universal and is able to emphasize the management of structural balance in systems with actors, each of which has its own features and interests. A number of specific historical episodes serves as an example of the balanced and unbalanced systems. Each episode has its explanation in the frame of history. During the American Revolution, actors (countries and specific politicians, as well as indigenous peoples) had their own goals and interests, and their positive or negative interactions shaped the course of history in many ways.

Keywords: mathematical modeling, structural balance, discrete models, sign graph, U.S. history

The article explores the actor model as implemented in the Elixir programming language, which builds upon the principles of the Erlang language. The actor model is an approach to parallel programming where independent entities, called actors, communicate with each other through asynchronous messages. The article details the main concepts of Elixir, such as comparison with a sample, data immutability, types and collections, and mechanisms for working with the actors. Special attention is paid to the practical aspects of creating and managing actors, their interaction and maintenance. This article will be valuable for researchers and developers interested in parallel programming and functional programming languages.

Keywords: actor model, elixir, parallel programming, pattern matching, data immutability, processes, messages, mailbox, state, recursion, asynchrony, distributed systems, functional programming, fault tolerance, scalability

An optimization model has been developed for the minimum required number of employees carrying out transport security measures included in transport security units, taking into account the algorithm for distributing employees, including various groups according to individual functions performed at different security levels, as well as the likelihood of various threats to transport security.

Keywords: transport strategy, digitalization of transport security, cost optimization, transport security units, requirements for ensuring transport security

The cargo turnover of modern distribution centers of network operators reaches hundreds of thousands of tons per year. The technological load on the floors in the warehouse part of the building is 8-10 t/m2 (80-100 kPa), on the floors – up to 2.4 t/m2 (24 kPa). These loads transfer significant pressure through the foundations of the frame to the ground, which, with large sole sizes and mutual influence, increases the lower boundary of the compressible thickness and, as a result, the draft of structures. In the presence of weak soils at the base, precipitation reaches exorbitant values. The situation is aggravated by the high groundwater level, which also increases the sedimentation of foundations. The article presents and analyzes options for solving the problem by strengthening the base by compacting the top layer and cementing it to different depths depending on the pressure and construction of the foundation.

Keywords: reinforcement of the base, recycling, permissible calculated precipitation, calculated soil resistance

The paper describes an automated security system for a mining container: a short circuit protection system for smooth start-up of equipment, temperature control and fire prevention of devices.

Keywords: mining, electrical safety, temperature maintenance, fire prevention, automated system

Analytical dependences have been obtained that make it possible to assess the influence of various factors on the degree of enlargement of microflakes formed in the thickness of the coarse-grained load after the introduction of coagulant. To assess the intensity of the coagulation process, the values of the mixing rate gradient were obtained depending on the filtration rate of coagulated water in a coarse-grained load. Graphs are also provided that establish the dependence of the mixing rate gradient depending on the filtration rate of coagulated water in a coarse-grained load. A scheme of coagulation treatment of natural water using a contact chamber with coarse-grained loading and receiving concentrated coagulation is proposed, which is recommended for intensifying the operation of typical hydraulic mixers of water treatment plants and reducing the required doses of coagulant.

Keywords: contact coagulation, natural water, mixing devices, mixing rate gradient, filtration rate

The paper proposes an approach to improve the efficiency of machine learning models used in monitoring tasks using metric spaces. To solve this problem, a method is proposed for assessing the quality of monitoring systems based on interval estimates of the response zones to a possible incident. This approach extends the classical metrics for evaluating machine learning models to take into account the specific requirements of monitoring tasks. The calculation of interval boundaries is based on probabilities derived from a classifier trained on historical data to detect dangerous states of the system. By combining the probability of an incident with the normalized distance to incidents in the training sample, it is possible to simultaneously improve all the considered quality metrics for monitoring - accuracy, completeness, and timeliness. One approach to improving results is to use the scalar product of the normalized components of the metric space and their importance as features in a machine learning model. The permutation feature importance method is used for this purpose, which does not depend on the chosen machine learning algorithm. Numerical experiments have shown that using distances in a metric space of incident points from the training sample can improve the early detection of dangerous situations by up to two times. This proposed approach is versatile and can be applied to various classification algorithms and distance calculation methods.

Keywords: monitoring, machine learning, state classification, incident prediction, lead time, anomaly detection

The colonial period lasted in China from 1840 to 1949. During this time the economy and culture of traditional China underwent significant changes. The influence of European culture was strongly reflected in the architecture of Guangzhou. The compositional solutions of facades and stylistic techniques of residential buildings bear the features of European architecture. The purpose of this article is to analyze the types of residential buildings erected in Guangzhou during the colonial period and to determine their specific features. The following methods were used in the study: • comprehensive field surveys, photo recording and landscape-visual analysis of Guangzhou buildings erected during the colonial period; • historical and urban planning analysis of literary, cartographic and iconographic sources; • study of archival and design materials such as: - analysis of the work of Chinese architects of the late 19th - early 20th centuries, who studied in Europe and the USA, - analysis of the creative methods of European architects who arrived in Guangzhou during the colonial period. At the beginning of the colonial period, due to the rapid development of industry and trade, urban land was in short supply. Therefore, the plots of land acquired for construction had the shape of an elongated rectangle, when a short part of the plot faced the street. Hence the Zhutong commercial and residential buildings emerged, one of the traditional forms of residence in Guangzhou, widespread in the colonial period. The planning scheme of the new type of Guangzhou development - the Chilou houses, which formed long sections of streets with arcades, also arose on the basis of the Zhutong house. Typical examples of colonial architecture, in the layout of which features of a traditional Chinese house appear, although the facades are made in the style of the neo-Renaissance, are the Xiguan mansions and houses in the Shamian concession. Like the Chilou houses, which form pedestrian streets with their galleries, the facades of residential buildings of the colonial period have a completely European appearance, but the planning structure is based on the structure of a traditional Chinese house.

Keywords: Guangzhou, colonial period, European trends, traditional Chinese architecture, volumetric-spatial solutions, housing construction

The purpose of research is to increase the level of specification of sentiment within the framework of sentiment analysis of Russian-language texts by developing a dataset with an extensive set of emotional categories. The paper discusses the main methods of sentimental analysis and the main emotional models. A software system for decentralizing data tagging has been developed and described. The novelty of this work lies in the fact that to determine the emotional coloring of Russian-language texts, an emotional model is used for the first time, which contains more than 8 emotional classes, namely the model of R. Plutchik. As a result, a new dataset was developed for the study and analysis of emotions. This dataset consists of 24,435 unique records labeled into 32 emotion classes, making it one of the most diverse and detailed datasets in the field. Using the resulting dataset, a neural network was trained that determines the author’s set of emotions when writing text. The resulting dataset provides an opportunity for further research in this area. One of the promising tasks is to enhance the efficiency of neural networks trained on this dataset.

Keywords: sentiment, analysis, model, Robert Plutchik, emotions, markup, text

More attention is being paid to the transition to domestic software with the digitalisation of the construction industry and import substitution. At each stage of construction, additional products are needed, including CAD and BIM. The experience of integration of Russian-made systems for the tasks of information modeling of transport infrastructure and road construction is considered. Within the framework of the work the integration of Vitro-CAD CDE and Topomatic Robur software system was performed. Joint work of the construction project participants in a single information space was organized. The efficiency of work of the project participants was determined due to the release from routine operations. Integration experience has shown that the combination of Vitro-CAD and Topomatic Robur allows to manage project data efficiently, store files with version tracking, coordinate documentation and issue comments to it.

Keywords: common data environment, information space, information model, digital ecosystem, computer-aided design, building information modeling, automation, integration, import substitution, software complex, platform, design documentation, road construction

The problem of determining the area of defects in the surface layer of bearing parts according to eddy current non-destructive testing is considered. Methods of processing eddy current control data are given. The possibility of using a robust median polishing method to increase the information content of eddy current data is substantiated. It is proposed to use a sliding window, a standard deviation calculation, and a production rule formed by the Shannon information entropy criterion as tools for localizing defect patterns in the eddy current image of the control object. The results of the application of the developed localization algorithm based on eddy current control data of bearing parts obtained in real production conditions are presented.

Keywords: eddy current control, localization, defect, data analysis, recognition, surface layer, intelligent technologies, Shannon entropy, median polishing, classification problem

The article examines the man-made risks in the Arctic zone of the Russian Federation, methods of working with data related to the use of intellectual analysis, and the use of information systems for forecasting risks and is designed for the widest range of readers. The conducted research demonstrates that the use of data mining methods opens up broad prospects for data integration. This process includes the adaptation of the system to specific emergency situations typical of the Arctic zone of the Russian Federation, as well as the development of appropriate interfaces for interaction with external subsystems. As a result of the conducted research, the conclusions were obtained: 1. Intelligent methods allow you to analyze large amounts of data and identify hidden patterns, which helps you make more informed decisions. The quality of decisions is improved. 2. Intelligent data processing allows you to automate routine tasks and optimize business processes. This leads to increased productivity and lower costs. The efficiency of business processes increases. 3. Intelligent systems can analyze data about past events and predict future trends. This allows you to take measures to reduce risks and ensure safety. These processes make it possible to reduce risks. 4. Intelligent algorithms can process data in real time, which allows you to quickly respond to changes in the external environment. 5. In the future, it is planned to work out the issue of introducing intelligent data analysis algorithms into man-made emergency forecasting analytics systems and the development of the data science concept, such as the GIS Atlas of Natural Hazards and Risks.

Keywords: data mining, forecasting, emergency, man-made risk, information system